Welcome to Lumia London. By using our website and services, you agree to the following Terms of Service. Please read them carefully before making a purchase.

1) General

  • These terms apply to all purchases made through lumialondon.com.

  • We may update these terms at any time. The latest version published on our website will apply to all users.

2) Eligibility

  • You must be at least 18 years old or have parental/guardian consent to use our website.

  • By placing an order, you confirm that all information you provide is accurate and complete.

3) Products & Orders

  • All products are subject to availability.

  • We reserve the right to refuse or cancel any order if stock is unavailable, pricing is incorrect, or fraud is suspected.

  • Images on our website are for illustration purposes; actual products may vary slightly.

4) Pricing & Payments

  • All prices listed on our website are in PKR (Pakistani Rupees) unless stated otherwise.

  • Payments can be made via Cash on Delivery, Bank Transfer, or Credit/Debit Card (through secure third-party gateways).

  • We reserve the right to update prices at any time without prior notice.

5) Shipping & Delivery

  • Orders are processed and shipped within the timeline mentioned at checkout.

  • Delivery times may vary due to courier delays, weather conditions, or unforeseen circumstances.

  • Risk of loss or damage transfers to you once the parcel is delivered to the shipping address provided.

6) Returns, Refunds & Exchanges

  • Our Returns & Refunds Policy governs all return requests.

  • Products must be returned in original, unused, and sealed condition.

  • Claims for damaged or missing items must be reported within 24 hours of delivery with an unboxing video.

  • Certain items (e.g., used products, personal care items, sale products) are not eligible for return/refund.

7) Intellectual Property

  • All content on our website—including text, logos, images, and graphics—belongs to Lumia London and cannot be copied or used without permission.

8) Limitation of Liability

  • Lumia London is not responsible for delays, damages, or losses caused by third-party courier services.

  • We are not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

9) User Conduct

By using our website, you agree not to:

  • Engage in fraudulent, illegal, or harmful activities.

  • Attempt to hack, disrupt, or misuse our website.

  • Provide false or misleading information when placing an order.

10) Governing Law

  • These Terms of Service are governed by the laws of Pakistan.

  • Any disputes will be handled under the exclusive jurisdiction of courts in Karachi, Pakistan.

11) Contact Us

If you have any questions about these terms, please contact us: