At Lumia London, your privacy and trust mean everything to us. We are committed to protecting your personal information and ensuring a safe shopping experience. By using our website and services, you agree to the practices described in this Privacy Policy.

1) Information We Collect

We collect information to process your orders, improve our services, and provide you with a personalized experience. This may include:

  • Personal details: Name, phone number, email address, billing and shipping address.

  • Payment details: Collected securely via trusted third-party payment providers.

  • Order history: Products purchased, preferences, and interactions with our store.

  • Website usage data: IP address, browser type, device information, and browsing behavior on our site.

2) How We Use Your Information

We use your information for:

  • Processing and delivering your orders.

  • Communicating order updates, promotions, and offers (with your consent).

  • Improving our website, products, and customer service.

  • Preventing fraud, ensuring security, and complying with legal obligations.

3) Sharing of Information

We do not sell or trade your personal information. Your data may only be shared with:

  • Trusted partners: Courier services, payment gateways, or IT providers needed to fulfill your order.

  • Legal authorities: When required by law or to protect against fraud or misuse.

4) Cookies & Tracking Technologies

Our website uses cookies and similar technologies to:

  • Improve site functionality and user experience.

  • Remember your preferences and shopping cart.

  • Analyze site traffic and performance.

You can manage or disable cookies through your browser settings, but some features of our site may not work properly without them.

5) Data Security

We implement strict measures to keep your data safe. All payment transactions are encrypted, and your personal details are stored securely. However, please note that no online transmission is 100% secure.

6) Your Rights

You have the right to:

  • Request access to the personal data we hold about you.

  • Update or correct your personal information.

  • Request deletion of your data (subject to legal and business obligations).

  • Opt-out of marketing emails by clicking the unsubscribe link at the bottom of our emails.

7) Data Retention

We keep your personal information only as long as necessary to fulfill your orders, comply with legal requirements, or resolve disputes.

8) Changes to This Policy

Lumia London may update this Privacy Policy from time to time. Any updates will be published on this page, and the latest version will apply to all users.

9) Contact Us

If you have any questions or concerns about your privacy, feel free to contact us: